Complaints Policy


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If you have a complaint or concern about the service you have received from the doctors or any of the staff working in the Practice, please let us know. We operate a Practice Complaints Procedure as part of an NHS system for dealing with complaints. Please be assured we take all concerns seriously and our complaints procedure meets the national criteria. 


How to complain

We hope most problems can be sorted our easily and quickly, often at the time they arise and with the person concerned. If your problem cannot be sorted out in this way and you wish to make a complaint, we would like you to let us know as soon as possible:  ideally, within a matter of days - because this will enable us to establish what happened more easily. If it is not possible to do that, please let us have the details if your complaint:

  • Within 12 months of the incident. You can do this by telephoning or emailing via the practice website or in writing to the practice.
  • Written complaints should be emailed where your concerns will be dealt with promptly and the complaints process explained.

You do also have the right to refer your complaint to the Ombudsman if you so wish for further investigation. The contact details are:

The Parliamentary and Health Service Ombudsman
Millbank Tower
London SW1P 4QP
Tel: 0345 015 4033

You can also visit their website

Alternatively you can complain to the NHS. Find out how via their website.